You can reset your password by clicking on the 'Forgot?' password link when you try to connect. You can also go directly to the Reset Password form at here: https://www.univadis.co.uk/reset-password After you enter your email address in the Reset Password form, you will receive an email with a link allowing you to change your password and access our services again. If after this action you are still unable to access your account, please contact us at helpdesk@univadis.co.uk